000-020 IBM Tivoli Access Manager for Enterprise Single Sign-On V8.0.1 Implementation

---

QUESTION 1
An organization has decided to deploy an IBM Tivoli Access Manager for Enterprise Single-on
solution to help address security and productivity issues. Per their corporate security policy, the
organization has detailed requirements related to password management for their enterprise
applications. Which password requirements need to be captured?

A. details related to application user ID requirements
B. policy requirements related to the number of applications that a user can access
C. policy requirements for application and user initiated password resets and password complexity
D. do nothing as password policy requirements are best addressed within the application space
rather than in an Enterprise Single Sign-On project

Answer: C

---

QUESTION 2
Which operator allows specification of a case-sensitive regular expression comparison for
attributes in an AccessProfile signature?

A. Tilde (~)
B. Hash (#)
C. Equals (=)
D. Asterisk (*)

Answer: A

---

QUESTION 3
What are the directory details of Relational Database backup files created by IBM Tivoli Access
Manager for Enterprise Single Sign-On V8.0.1 housekeeping?

A. The directory must exist with one subdirectory (general).
B. The directory must exist with two subdirectories (daily, weekly).
C. The directory must exist with three subdirectories (daily, weekly, monthly).
D. The directory must exist with four subdirectories (general, daily, weekly, monthly).

Answer: C

---

QUESTION 4
System, machine, and user policies can be configured though AccessAdmin. How are changes
synchronized with the AccessAgent?

A. written by the Administrators on the INI files
B. propagated only with the Active Directory network service
C. propagated to the clients on the next Administrator access
D. propagated to clients the next timeAccessAgent synchronizes with the IMS Server

Answer: D

---

QUESTION 5
An SSL VPN can be used in conjunction with IBM Tivoli Access Manager for Enterprise Single
Sign-On to provide remote access to business critical information. Which statement is true about
the Mobile ActiveCode (MAC) when it is used with a VPN Solution for remote access?

A. The MAC can only be delivered to a mobile phone and is good for a single use only.
B. The MAC can be delivered by mobile phone, e-mail, or fax, and it is good for one time
authentication only.
C. The MAC can only be delivered to a mobile phone and it is good until the expiration time is
reached, as set by an administrator.
D. The MAC can be delivered by mobile phone, email, or fax, and it is good until the expiration
time is reached, as set by an administrator.

Answer: B

---

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000-018 IBM Tivoli Service Request Manager V7.1 Implementation

---

QUESTION 1
Which system property is used for supporting text file types for attachment searches?

A. LWDICT
B. ATTEXT
C. ATTCREATE
D. LUCENEOBJINDEX

Answer: B

---

QUESTION 2
In the deployment of IBM Tivoli Service Request Manager V7.1, a consultant needs to create a
new escalation for the following conditions: Send notification to all the persons in the E-Mail
Group, if Tickets classification is assigned to email related Issues. The consultant also needs to
store the Ticket ID and Ticket status in a table when escalation is executed after successful
condition and notification is being sent to an E-Mail user groups. Using the Escalation application,
how can this be done?

A. Use the Notification class.
B. Use Set Value-Type Action.
C. Use Escalation Condition Query.
D. Use a custom class-Type Action and write Java class.

Answer: D

---

QUESTION 3
A customer wants to trigger three actions when any Service Request is not handled within 8
working hours:
1. Send an email notification to the shift manager.
2. Change the Request priority to high.
3. Assign the request to the URGTEAM group.
How can this be done?

A. By defining a new Action
B. By defining a newCron Task
C. By defining a new Escalation
D. By defining a new E-Mail Listener

Answer: C

---

QUESTION 4
Which two statements are true? (Choose two.)

A. A price can be specified for an offering.
B. An attribute can be specified for an offering.
C. A list of Assets can be included for an offering.
D. A list of Configuration Items can be included for an offering.
E. Service fulfillment needs to be specified in order to create the offering.

Answer: A,E

---

QUESTION 5
When creating a service offering using the Offerings application, which statement is correct?

A. An offering is unique to a catalog.
B. An offering is unique to an organization.
C. An offering contains information not found in the referenced service fulfillment.
D. An offering contains a list of specifications for the type of user that can be associated with it.

Answer: C

---

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000-016 IBM Tivoli Asset Management for IT V7.1 Implementation

---

QUESTION 1
What is a Location that contains inventory items, has a GL Account Code assigned to it, and
provides a read-only list of inventory items at that Location?

A. A Site
B. A Storeroom
C. A Courier Location
D. A Holding Location

Answer: B

---

QUESTION 2
A given discovery tool does not provide or maintain information on Sites. How can this information
be provided for an IBM Tivoli Asset Management for IT V7.1 (TAMIT) implementation?

A. Use the Task Filters application
B. Use the Deployed Assets application
C. Set the values using an expression in a mapping
D. Run the TAMIT Site application to align the Deployed Assets to a Site

Answer: C

---

QUESTION 3
A Rotating Item is being received and held in a holding Location. It is not serialized. What is the status of the receipt line item?

A. WINSP
B. WASSET
C. WRECPT
D. WRASSET

Answer: B

---

QUESTION 4
Which application is used to establish standard naming conventions for computer software applications?

A. Link Rules
B. Comparison Rules
C. Software Conversion
D. Deployed Asset Conversion

Answer: C

---

QUESTION 5
Which capabilities are facilitated by associating Commodities with a contract?

A. Managing Commodity Codes
B. Managing Commodity Groups
C. Searching for Locations by Contract
D. Searching for Commodities by Contract

Answer: D

---

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000-014 IBM Tivoli Storage Manager FastBack V5.5 Specialist

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QUESTION 1
The system volumes are being backed up twice a week Data volumes are backed up four times a day
CDP is used for critical data only
Data change rate is 1-3% daily
Data is kept for three months
Compressible data will only be compressed at the disaster recovery site
What is an appropriate amount of disk space to start with in the repository?

A. half the disk space available
B. the same size as the protected data space
C. three to five times the protected data space
D. one and a half times the protected data space

Answer: C

---

QUESTION 2
A customer wants to back up three Microsoft Exchange servers with IBM Tivoli Storage Manager
FastBack (TSM FastBack), but does not have a requirement to use individual item restore of items
in any of their Microsoft Exchange servers. Each Microsoft Exchange server has four cores and
they will all back up to the same TSM FastBack server. The TSM FastBack server also has four
cores. In this configuration, what are the minimum TSM FastBack products required by the
customer?

A. The customer will need a TSMFastBack server, and three TSM FastBack clients.
B. The customer will only need TSMFastBack for Exchange, and TSM FastBack server.
C. The customer will need TSMFastBack for Exchange for use on the TSM FastBack server.
D. The customer will need TSMFastBack for Exchange, and TSM FastBack Disaster Recovery.

Answer: A

---

QUESTION 3
What is the last step to be taken for a dissimilar hardware bare machine recovery (BMR)?

A. erase theFastBack.conf file location in boot drive root directory
B. reboot the target server after restoring with the BMR Recovery CD
C. restart the IBM Tivoli Storage Manager FastBack Manager task with the active flag
D. change the host name from IBM Tivoli Storage ManagerFastBack BMR to the source system
host name

Answer: B

---

QUESTION 4
When performing an e-mail restore using Simple Mail Transfer Protocol (SMTP), why is there a
prompt to provide a sender e-mail address?

A. The restore will fail if the address is not included.
B. A reference point for the source is always required in order to send the e-mail.
C. The e-mail address for the sender is identified as the source address for any restored e-mail messages.
D. Some SMTP servers require a valid sender e-mail address to authenticate the user and accept the e-mail.

Answer: D

---

QUESTION 5
How can the configuration of the FTP Server be tested?

A. Use the IBM Tivoli Storage ManagerFastBack Client Configurator to force an immediate data
replication operation.
B. Use IBM Tivoli Storage ManagerFastBack Mount to schedule a near-term replication operation,
then attempt to mount the replicated volume.
C. Launch the IBM Tivoli Storage ManagerFastBack Manager interface, access the DR
Configuration tab, and click the Test Configuration button.
D. Open a command prompt on the Disaster Recovery (DR) Hub Server and attempt to use FTP
to connect to the IBM Tivoli Storage ManagerFastBack Server.

Answer: C

---

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000-020 IBM Tivoli Access Manager for Enterprise Single Sign-On V8.0.1 Implementation

---

QUESTION 1
An organization has decided to deploy an IBM Tivoli Access Manager for Enterprise Single-on
solution to help address security and productivity issues. Per their corporate security policy, the
organization has detailed requirements related to password management for their enterprise
applications. Which password requirements need to be captured?

A. details related to application user ID requirements
B. policy requirements related to the number of applications that a user can access
C. policy requirements for application and user initiated password resets and password complexity
D. do nothing as password policy requirements are best addressed within the application space
rather than in an Enterprise Single Sign-On project

Answer: C

---

QUESTION 2
Which operator allows specification of a case-sensitive regular expression comparison for
attributes in an AccessProfile signature?

A. Tilde (~)
B. Hash (#)
C. Equals (=)
D. Asterisk (*)

Answer: A

---

QUESTION 3
What are the directory details of Relational Database backup files created by IBM Tivoli Access
Manager for Enterprise Single Sign-On V8.0.1 housekeeping?

A. The directory must exist with one subdirectory (general).
B. The directory must exist with two subdirectories (daily, weekly).
C. The directory must exist with three subdirectories (daily, weekly, monthly).
D. The directory must exist with four subdirectories (general, daily, weekly, monthly).

Answer: C

---

QUESTION 4
System, machine, and user policies can be configured though AccessAdmin. How are changes
synchronized with the AccessAgent?

A. written by the Administrators on the INI files
B. propagated only with the Active Directory network service
C. propagated to the clients on the next Administrator access
D. propagated to clients the next timeAccessAgent synchronizes with the IMS Server

Answer: D

---

QUESTION 5
An SSL VPN can be used in conjunction with IBM Tivoli Access Manager for Enterprise Single
Sign-On to provide remote access to business critical information. Which statement is true about
the Mobile ActiveCode (MAC) when it is used with a VPN Solution for remote access?

A. The MAC can only be delivered to a mobile phone and is good for a single use only.
B. The MAC can be delivered by mobile phone, e-mail, or fax, and it is good for one time authentication only.
C. The MAC can only be delivered to a mobile phone and it is good until the expiration time is reached, as set by an administrator.
D. The MAC can be delivered by mobile phone, email, or fax, and it is good until the expiration time is reached, as set by an administrator.

Answer: B

---

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000-019 IBM Tivoli Network Manager IP Edition V3.8 Implementation

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QUESTION 1
In a customer network with the NOC network, three private address spaces behind static Network
Address Translation gateways, and four overlapping VPN address spaces, how many installations are required?

A. 1
B. 2
C. 5
D. 8

Answer: C

---

QUESTION 2
Which three databases are supported for storing the topology database within IBM Tivoli Network Manager IP Edition? (Choose three.)

A. DB2 8.2
B. Oracle 10g
C. MySQL 4.0
D. MySQL 5.0
E. MSSQL 2000
F. PostgreSQL 8.3

Answer: A,B,D

---

QUESTION 3
What is indicated by NmosManagedStatus value of 2 within an OMNIbus event record?

A. Managed
B. Inoperative
C. User unmanaged
D. System unmanaged

Answer: D

---

QUESTION 4
What is the correct line to add to topoviz.properties to add a device menu item?

A. topoviz.menu.device = <menu-id>
B. topoviz.menu.topoviz = <menu-id>
C. topoviz.menu.subview = <menu-id>
D. topoviz.menu.hopview = <menu-id>

Answer: A

---

QUESTION 5
Which script is used to create the Netcool Common Information Model database for Oracle?

A. create _oracle_database.pl
B. create _database_oracle.pl
C. create_oracle_database.sql
D. create _database_oracle.sql

Answer: C

---

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000-019 IBM Tivoli Network Manager IP Edition V3.8 Implementation

---

QUESTION 1
In a customer network with the NOC network, three private address spaces behind static Network
Address Translation gateways, and four overlapping VPN address spaces, how many installations
are required?

A. 1
B. 2
C. 5
D. 8

Answer: C

---

QUESTION 2
Which three databases are supported for storing the topology database within IBM Tivoli Network
Manager IP Edition? (Choose three.)

A. DB2 8.2
B. Oracle 10g
C. MySQL 4.0
D. MySQL 5.0
E. MSSQL 2000
F. PostgreSQL 8.3

Answer: A,B,D

---

QUESTION 3
What is indicated by NmosManagedStatus value of 2 within an OMNIbus event record?

A. Managed
B. Inoperative
C. User unmanaged
D. System unmanaged

Answer: D

---

QUESTION 4
What is the correct line to add to topoviz.properties to add a device menu item?

A. topoviz.menu.device = <menu-id>
B. topoviz.menu.topoviz = <menu-id>
C. topoviz.menu.subview = <menu-id>
D. topoviz.menu.hopview = <menu-id>

Answer: A

---

QUESTION 5
Which script is used to create the Netcool Common Information Model database for Oracle?

A. create _oracle_database.pl
B. create _database_oracle.pl
C. create_oracle_database.sql
D. create _database_oracle.sql

Answer: C

---

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000-018 IBM Tivoli Service Request Manager V7.1 Implementation

---

QUESTION 1
Which system property is used for supporting text file types for attachment searches?

A. LWDICT
B. ATTEXT
C. ATTCREATE
D. LUCENEOBJINDEX

Answer: B

---

QUESTION 2
In the deployment of IBM Tivoli Service Request Manager V7.1, a consultant needs to create a
new escalation for the following conditions: Send notification to all the persons in the E-Mail
Group, if Tickets classification is assigned to email related Issues. The consultant also needs to
store the Ticket ID and Ticket status in a table when escalation is executed after successful
condition and notification is being sent to an E-Mail user groups. Using the Escalation application,
how can this be done?

A. Use the Notification class.
B. Use Set Value-Type Action.
C. Use Escalation Condition Query.
D. Use a custom class-Type Action and write Java class.

Answer: D

---

QUESTION 3
A customer wants to trigger three actions when any Service Request is not handled within 8
working hours:
1. Send an email notification to the shift manager.
2. Change the Request priority to high.
3. Assign the request to the URGTEAM group.
How can this be done?

A. By defining a new Action
B. By defining a newCron Task
C. By defining a new Escalation
D. By defining a new E-Mail Listener

Answer: C

---

QUESTION 4
Which two statements are true? (Choose two.)

A. A price can be specified for an offering.
B. An attribute can be specified for an offering.
C. A list of Assets can be included for an offering.
D. A list of Configuration Items can be included for an offering.
E. Service fulfillment needs to be specified in order to create the offering.

Answer: A,E

---

QUESTION 5
When creating a service offering using the Offerings application, which statement is correct?

A. An offering is unique to a catalog.
B. An offering is unique to an organization.
C. An offering contains information not found in the referenced service fulfillment.
D. An offering contains a list of specifications for the type of user that can be associated with it.

Answer: C

---

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000-017: Foundations of Tivoli Process Automation Engine

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QUESTION 1
A customer wants to ensure that any data sent to the Tivoli process automation engine's
Integration Framework for retrieval of financial data into the Tivoli process automation engine
cansurvive restarts and failures. Which statement is true?

A. A JMS messaging engine must be configured with a persistent data store.
B. The customer must havethe persist data option set for the Integration Framework adapter.
C. It can be configured by setting a property inside theTivoli process automation engine after installation.
D. The messages are stored local to the adapter and will survive failures without any additional configuration.

Answer: A

---

QUESTION 2
What is the correct method to initiate an invocation channel?

A. An action class
B. Java system protocols
C. An invocation message
D. A Java Message Service (JMS) queue connection

Answer: A

---

QUESTION 3
Where are the conditions for the Conditional user interface functionality defined?

A. In the System Properties application
B. In the Application Designer application
C. In the Database Configuration application
D. In the Conditional user interface application

Answer: B

---

QUESTION 4
Which tasks can the user perform from the Scheduling Status tab on Run Reports on the Report
Administration application?

A. Preview a report; generate a report
B. Edit a report schedule; preview a report
C. View a report schedule; generate a report
D. View a report schedule; edit a report schedule

Answer: D

---

QUESTION 5
At which level are Drilldown options set?

A. Site
B. System
C. Item Set
D. Organization

Answer: D

---

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000-016: IBM Tivoli Asset Management for IT V7.1 Implementation

---

QUESTION 1
What is a Location that contains inventory items, has a GL Account Code assigned to it, and
provides a read-only list of inventory items at that Location?

A. A Site
B. A Storeroom
C. A Courier Location
D. A Holding Location

Answer: B

---

QUESTION 2
A given discovery tool does not provide or maintain information on Sites. How can this information
be provided for an IBM Tivoli Asset Management for IT V7.1 (TAMIT) implementation?

A. Use the Task Filters application
B. Use the Deployed Assets application
C. Set the values using an expression in a mapping
D. Run the TAMIT Site application to align the Deployed Assets to a Site

Answer: C

---

QUESTION 3
A Rotating Item is being received and held in a holding Location. It is not serialized. What is the
status of the receipt line item?

A. WINSP
B. WASSET
C. WRECPT
D. WRASSET

Answer: B

---

QUESTION 4
Which application is used to establish standard naming conventions for computer software
applications?

A. Link Rules
B. Comparison Rules
C. Software Conversion
D. Deployed Asset Conversion

Answer: C

---

QUESTION 5
Which capabilities are facilitated by associating Commodities with a contract?

A. Managing Commodity Codes
B. Managing Commodity Groups
C. Searching for Locations by Contract
D. Searching for Commodities by Contract

Answer: D

---

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000-013: Applying Fundamentals of Enterprise Solutions Using IBM Tivoli Security Exam 2008

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QUESTION 1
A good user management process includes the following tasks:
- receive new user identity requests
- receive requests for changes to user identities
- use access policies to evaluate requests
- gather approvals
- place users in groups
- update accounts
- synchronize passwords
Which additional step is essential in a good user management process?

A. Back up directory information
B. Check that existing accounts are valid
C. Verify user management process ownership
D. Grant or block access to programs, based on access policy

Answer: B

---

QUESTION 2
What is considered the lowest maturity level in Identity Management maturity?

A. Password management
B. Access rights accountability
C. Provisioning approval and process automation
D. Connectors to access controlled systems (one tool managing multiple systems)

Answer: D

---

QUESTION 3
After a number of interviews with various customer personnel, the term "user productivity logon
and transaction experience" comes up as a business process. Other than the word "logon", the
description does not provide much insight into how this process relates to security. Which list of
security (and related) elements relate most strongly to this customer business process?

A. Firewall, filtering router, intrusion detection
B. SSL acceleration, content filtering, pop-up blockers
C. Single sign-on, personalization, scalability, availability
D. Identification, public-key infrastructure, multi-factor authentication

Answer: C

---

QUESTION 4
What information should a customer baseline document include?

A. Proof that there are no existing orphan accounts
B. The naming convention in place for all current users
C. The customer key business processes related to security
D. A list of all authentication mechanisms used by the customer

Answer: C

---

QUESTION 5
A customer has resources being managed in different facilities. When configuring a security
solution, what is the most important element to consider in the design of the system?

A. Use of a fiber optic backbone
B. The encryption protocol to be used
C. Location of firewalls in the internal network
D. The time zone in which each facility is located

Answer: C

---

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000-011: IBM Tivoli Application Dependency and Discovery Manager V7.1 Implementation

---

QUESTION 1
How is a community string used by IBM Tivoli Application Dependency and Discovery Manager
V7.1?

A. To authenticate Apache servers
B. As an access credential for SNMP devices
C. To access only non-Cisco network devices
D. As a base value to encrypt passwords incollation.properties

Answer: B

---

QUESTION 2
Data level security has been enabled on an IBM Tivoli Application Dependency and Discovery
Manager V7.1 (TADDM) server. Access Collection 'AC1' contains all Linux Computer Systems.
'User1' has access to AC1 and AC2, an Access Collection of Oracle databases. A discovery finds
new Linux computer systems. Which statement is true?

A. User1 receives notification of the new Linux computer systems.
B. AC1 is flagged and the administrator must reset the Access Collection.
C. User1 will only see the details of the original set of Linux computer systems.
D. User1 will see the details of both the original set of Linux computer systems and the newly
discovered systems.

Answer: C

---

QUESTION 3
You suspect that an IBM Tivoli Application Dependency and Discovery Manager V7.1 process is
having memory problems. Which action should be taken first to determine if the application has
failed because of an out of memory condition?

A. Check the log/services/core.log file
B. Check for core.<pid> files in the bin directory
C. Check thecore.XXX.XXX.XXX.dmp files found in the log directory
D. Check the service log file of the service suspected of running out of memory

Answer: B

---

QUESTION 4
Which api command is used to delete all configuration items from the IBM Tivoli Application
Dependency and Discovery Manager V7.1 topology?

A. api.sh -u <userid> -p <password> delete all
B. api.sh -u <userid> -p <password> topology clear
C. api.sh -u <userid> -p <password> topology delete all
D. api.sh -u <userid> -p <password> collation topology all

Answer: B

---

QUESTION 5
Which log settings are available in IBM Tivoli Application Dependency and Discovery Manager
V7.1?

A. ERROR, WARN, INFO, DEBUG, EXTRA, OFF
B. DEBUG, INFO, WARN, EXTRA, TRACE, NONE
C. FATAL, ERROR, WARN, INFO, DEBUG, TRACE
D. INFO, DEBUG, WARN, TRACE, EXTRA, MINIMUM

Answer: C

---

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000-010: Fundamentals of Applying Tivoli Service Management Solutions

---

QUESTION 1
What is the purpose of implementing IBM Tivoli Integration Composer?

A. To provide a design interface for creating automated workflows
B. To provide a framework for developing interfaces to third-party products using web services
C. To collect data from disparate systems and combine it together into a single, actionable repository
D. To provide out-of-the-box integration points for financial, inventory, supply chain, human resources, and other critical third-party applications

Answer: C

---

QUESTION 2
Which criteria are used to set up Preventative Maintenance? (Choose two.)

A. Time
B. Meter
C. Duration
D. Warranty
E. Seasonal Dates

Answer: A,B

---

QUESTION 3
Click the Exhibit button. Based upon the scenario, which employee best matches the Second Line
Support role in ITIL Service Support?




A. Tina
B. Marie
C. Gloria
D. Frank

Answer: B

---

QUESTION 4
Click the Exhibit button.Based on the scenario, to become better aligned with ITIL, Jaxcube wants
to redesign their existing help desk processes and standardize on a common tool for service
request tracking. What are two key activities of the Service Desk function? (Choose two.)




A. Coordinating Incident Management activities
B. Associating IT equipment with the end-user responsible for it
C. Communicating and promoting services that can be provided by IT
D. Collecting data from various IT infrastructure components to calculate overall uptime
E. Coordinating the design, building, and configuration of software releases that will be distributed
to end-user machines

Answer: A,C

---

QUESTION 5
A Canadian manufacturing company is in the process of assessing the upgrade of Maximo 4.1.1
to IBM Maximo Asset Management V7.1 (IMAM). One of the major concerns is the handling of an
existing custom interface developed for sending Purchase Orders created in Maximo to Oracle
Financials. Which solution preserves this functionality in the new version?

A. A custom interface for IMAM
B. IBM Integration Framework for Oracle Financials
C. Peoplesoft, because IMAM has a built-in interface for PeopleSoft
D. IBM Upgrade Utility, which automatically upgrades the existing interface to work with IMAM

Answer: B

---

QUESTION 6
Which Maximo application is used to generate an emergency type work order after the
meterbased Oil Analysis indicates a problem with the turbine?

A. Quick Reporting
B. Service Request
C. Condition Monitoring
D. Meter-based Work Order

Answer: C

---

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